Layered Service Model
Case’s layered service model combines expertly managed services with local expertise to deliver the optimal solution for all of your unique sites.
Call Today: 888-978-7669
Superior and consistent levels of service across your entire portfolio
Stay informed with Case Technology and rest easy knowing that the work was done right
Enjoy cost savings with a customized solution built around your site's needs
Our managers and supervisors draw on years of industry experience to provide you with a superior and consistent level of service across your entire portfolio. Whether you have 20 locations or thousands, we have the experience and expertise to provide you with unmatched quality and reliability of service.
Case’s layered service model combines expertly managed services with local expertise to deliver the optimal solution for all of your unique sites.
In our national service model, Case oversees a continually growing Service Partner Network of over 25,000 fully vetted small businesses with whom we create long-lasting, mutually beneficial relationships. We may already be working with your sites’ favorite vendors, and if not, we would love to engage them.
Case offers a unique additional layer of site-level support through our Field Supervisor team. Each site is assigned a field supervisor who is a direct Case employee, responsible for in-person monitoring of service quality, and outfitted with all equipment necessary to directly perform service if needed.
After years of working with third-party technology that fell short of the real needs of our industry and our clients, Case chose to make the investment, utilizing our extensive industry expertise to build our own integrated technology platform and service tracking app.
Our Case App is a simple-to-use, mobile-ready tool that allows our Service Partners to easily validate their work onsite, providing complete service transparency.
Our client dashboard provides a geographical overview of your full portfolio, updating instantaneously whenever service is logged in the Case App. Case can customize your view with filters by region, district, manager—you name it. Our user-friendly interface allows you to monitor, measure, and build improvement programs for service across all your sites.
Customized reporting to share with your stake-holders, personalized views for each member of your team, complete service details and full accountability.
Case learns about your service needs and challenges to present personalized contract options that balance quality and savings.
Our in-house Data Analytics team provides meticulous oversight of all documented services and invoicing to ensure our client billing is fair and accurate. We perform constant analysis of service logs, utilizing certified weather reports, standard industry practices, and our proprietary algorithms to ensure you get the biggest bang for your buck, and that our service is always improving.
356 John L Dietsch Blvd.
North Attleboro, MA 02763
888.978.7669
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